Order access
Web Audit Studio is the public product and seller brand. Lemon Squeezy acts as merchant of record and authorised reseller for checkout, payment, tax, receipts, refunds, and digital delivery. Customers can recover receipts and current download files through Lemon Squeezy My Orders.
Product support is available at webauditstudio@proton.me.
What support covers
Support covers download problems, opening the application, reproducible product defects, and guidance for moving a workspace to a newer release.
Support does not include performing an audit, interpreting client results, customising the application, or providing legal, accessibility, security, or commercial advice. There is no phone support.
Report a reproducible defect
A useful report includes the Web Audit Studio version, operating system, browser and browser version, exact steps, expected result, and observed result. Use the included Northstar Coffee sample whenever possible.
Remove client names, URLs, screenshots, Lighthouse files, and report data before attaching evidence. Client information is not required to diagnose the product.
Protect local work
Export a workspace backup before troubleshooting, changing browser profiles, clearing browser data, or moving to a newer release. Projects are stored in the current browser profile and file location.
Response target
The target is an initial reply within two business days, Monday to Friday in the Europe/Lisbon time zone. This is a response target, not a guaranteed resolution time.